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Customer Service Assessment

Are Poor Customer Experiences Hurting Your Bottom Line? Deliver Remarkable Brand Experiences—Every Time!

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Customer Service Profile™

The Customer Service Profile™ assessment provides information that customer-facing organizations can use to attract and develop people with the traits and skills to excel in customer service roles. The assessment helps companies maximize their brand recognition, minimize the cost of bad hires, and deliver outstanding brand experiences that positively impact the bottom line.

What It Measures

About The CSP

This assessment measures how well a person’s customer service-oriented traits fit specific customer service roles within your organization. It also helps you define what  outstanding customer service means
for your organization to ensure  alignment and consistency in how customer service is delivered. The assessment can be used for general customer service positions or tailored for specialized industries, such as hospitality, healthcare, financial services, and retail.

The Process

How It Works

Our experts help you define your gold standard of customer service

 

• The candidate takes the online assessment and the system instantly scores and sends the results to the hiring manager

• The hiring manager then uses the results to screen the candidate or assist in the process of interviewing, selecting, and onboarding

The Reporting

All Included

For the Manager
• Selection Report
• Individual Report
• Candidate Matching Report
• Multi-Job Match Report
• Customer Service Alignment
• Coaching Report

• Customer Service
Perspective Comparison
• Performance Model Report
• Performance Model Graph
• Concurrent Job Performance
Model Overview 

Improving Customer Services Just Got Easier

Delivering a negative customer service experience can potentially destroy your organization’s reputation. So, how do you meet your customers’ needs, win their loyalty, and differentiate your organization from the competition? It's time to give  Customer Service Profile™ and try and start delivering remarkable brand experiences—Every Time!

The Customer Service Profile
Helps Your Organization:

Get an objective look at the
skills your customer service
organization needs
• Hire the right candidates for
customer service roles
• Improve client satisfaction by
delivering the service your
clients expect
• Minimize the cost of bad hires