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Customer Service Profile™

Structured Hiring for Customer-Facing Performance

Key Takeaways

Measures six service-oriented behavioral traits
Assesses vocabulary and numerical proficiency
Defines a company-specific service gold standard
Benchmarks candidates against performance models
Provides six actionable decision-support reports

Additional Resources

Solutions

○ PXT Select ○ Occupational DNA®○ CheckPoint 360™ Feedback ○ Everything DiSC® / Catalyst ○ Safety Quotient Assessment ● Customer Service Profile ○ Step One Survey®○ Solutions Architecture ○ Our Approach ○ How Our Pricing Works

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If reducing turnover and improving customer service performance are strategic priorities for your organization, the next step is clear.

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This video explains how the Customer Service Profile™ transforms service-oriented assessment data into practical tools that strengthen customer experience and frontline performance.

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